Message Boards Message Boards

Return to Full Page
iVend POS

RE: Compatibility of Topaz signature capture devices

Toggle

Hi,

I have recently come across Topaz T-S460-HSB-R signature capture devices. They are OPOS compliant and I have tested the device outside of iVend in the software it ships with. iVend does seem to recognize the OPOS device, but it is not getting any signature data back from teh device when finalising a transaction that requires customer signature. I am using ivend 6.5.4

Has anybody ever tested these signature pads in iVend? Are they compatible with iVend?


RE: Compatibility of Topaz signature capture devices
Answer
9/8/17 7:01 AM as a reply to Eddie Willcox.

Hello Eddie,

 

We are not sure if Topaz signature capture will work with iVend. We have tested this only with the ID Tech signature capture.


RE: Compatibility of Topaz signature capture devices
Answer
7/10/18 9:20 PM as a reply to Rohan Ranjan.
Rohan Ranjan:

Hello Eddie,

 

We are not sure if Topaz signature capture will work with iVend. We have tested this only with the ID Tech signature capture.

Hi Rohan/iVend Support

We have started using iVend and are also trying to incorporate a signature pad. Unfortunately the IDTECH devices are not easily available in our country and are a bit overkill for us for the purpose of just capturing a signature with our “on account” sales.

We also installed the Topaz T-S460-HSB-R with OPOS drivers to see if we can get it working but unfortunately not.

Can you guys please look into incorporating more support for other OPOS signature capture devices. It will be much appreciated and will help us a lot with using iVend.

Thanks.

Renier

 


RE: Compatibility of Topaz signature capture devices
opos
Answer
7/10/18 9:40 PM as a reply to Renier van Rensburg.
 

We also installed the Topaz T-S460-HSB-R with OPOS drivers to see if we can get it working but unfortunately not.

Hi Renier,

Are you able to open, claim, enable the device.

Please follow the steps as per https://topazsystems.com/Software/download/javapos/TopazOPOSDriverInstallation.pdf

If you are able to open, claim, enable the device using OPOS, with the help of Signature Tester, you can try using it with iVend.

 


RE: Compatibility of Topaz signature capture devices
Answer
7/10/18 9:57 PM as a reply to Santosh Kumar.

Hi Santosh,

 

I have in the past followed all instructions from Topaz. I was able to claim, open and enable the device in the Topaz OPOS, but iVend was unable to retrieve the signature from Topaz OPOS. We have also logged a support ticket previously and iVend was unable to assist in getting this resolved. iVend supplied code to work with OPOS, but we were still unable to make the device work with iVend.

This was in update 4 of iVend 6.5 and we haven't tested using newer versions


RE: Compatibility of Topaz signature capture devices
Answer
7/10/18 11:30 PM as a reply to Santosh Kumar.
Santosh Kumar:
 

We also installed the Topaz T-S460-HSB-R with OPOS drivers to see if we can get it working but unfortunately not.

Hi Renier,

Are you able to open, claim, enable the device.

Please follow the steps as per https://topazsystems.com/Software/download/javapos/TopazOPOSDriverInstallation.pdf

If you are able to open, claim, enable the device using OPOS, with the help of Signature Tester, you can try using it with iVend.

 

Hi

Thanks for the reply.

Yes, the device works perfectly with their own software. Followed the instructions twice to make sure. And yes, also did the open, claim, enable, etc to make sure its pulling the data through.

But unfortunately in iVend POS there is no hardware device listed. So nothing comes up when the sale is processed. The settings have been set on the Store Server as well(confirmed by installer).

 


RE: Compatibility of Topaz signature capture devices
Answer
7/18/18 3:20 AM as a reply to Renier van Rensburg.

Hi iVend Support

Any update on this?

Thanks.


RE: Compatibility of Topaz signature capture devices
Answer
11/13/19 4:51 PM as a reply to Renier van Rensburg.

Hi,

I'm having the same situation.  Does anyone did get it to work with iVend? I'm using iVend 6.5.6.

I'll appreciate any suggestion or comments

 

Thanks,


RE: Compatibility of Topaz signature capture devices
Answer
11/14/19 11:26 PM as a reply to Santosh Kumar.
Santosh Kumar:
 

We also installed the Topaz T-S460-HSB-R with OPOS drivers to see if we can get it working but unfortunately not.

Hi Renier,

Are you able to open, claim, enable the device.

Please follow the steps as per https://topazsystems.com/Software/download/javapos/TopazOPOSDriverInstallation.pdf

If you are able to open, claim, enable the device using OPOS, with the help of Signature Tester, you can try using it with iVend.

 

Hi Rodney,

In continuation to above reply, if you have Topaz Signature device, OPOS drivers installed able to open, claim, enable device, please raise the ticket with support team for further investigation.

 


RE: Compatibility of Topaz signature capture devices
Answer
11/20/19 11:57 PM as a reply to Santosh Kumar.
We will be integrating this very soon with iVend. Once it is done, we will update it on this forum post.