Director - Global Support
Ankur heads the Global Product Support division and also manages the Software Licensing at CitiXsys. He manages a skilled team of Customer Service Representatives who are available round-the-clock for any post sales technical support and guidance. Further to this, he is the contact point for L3 Support, Software Licensing, Ticketing System, Feedback, and Support Issues Escalations.
Working as an Operations Consultant in the past, Ankur is process oriented and has been involved in disparate business roles. As a truly customer focused individual, he personally involves in the resolution process and strives to adequately bring issues to a closure. With direct exposure of sales, Ankur understands pain areas of the partners and proactively devises methodology towards customer satisfaction.
Ankur is a Computer Science graduate with core experience in Business Process mapping and Execution. He is a certified ISO 9001 internal auditor and has been instrumental in setting up the business processes across various business domains.