The option to perform a Sale Exchange has been greyed out for all transactions. I have verified that all SKUs checked have "Exchangeable" enabled. "Exchange Without Receipt" and "Support Multiple Transaction Type Mode" are also enabled.
However, I read somewhere that Sale Exchange may be limited by localization. Please advise if the feature is not supported in Canada (and if so, advise why if possible)
Is it happening at all the POS /Stores?