What is iVend Retail
Meeting your customer expectations has never been more important. With the rise of eCommerce the pool of competition has expanded beyond your geographic region to include online retailers all over the world. Your competition is strategizing and putting systems in place that create a customer experience characterized by personalization, convenience, and ease of use.
You, too, may be looking for ways to provide reliable order fulfillment, an engaging loyalty management program, online stores, inventory management and planning tools, better business intelligence and relevant promotions to enhance the customer experience you provide. Beyond basic Point of Sale and store management, an integrated, omnichannel retail management solution, like iVend Retail, can help.
With all systems and applications designed for use with the iVend Retail platform, everything works together, and systems can share and access data. This removes the complexity departments of your business experience when they need to share information with each other. More importantly, removing that complexity can make a tremendous impact on the customer experiences you provide.
Designed for the way retailers work today, any size or retail vertical can benefit from iVend Retail modules. Large retailers (100+ stores) may run the entire componenents of the iVend Retail suite to drive profitably. Small to medium, growing retail chains (5-100 stores) can opt into certain iVend Retail modules today standalone and add-on capabilities as they grow.
iVend Suite of Retail Applications has following components:
Enhance the in-store shopping experience with retail management software designed for specialty retail. iVend POS is an enterprise class point of sale system trusted by thousands of retailers in over 46 countries in every retail segment. iVend POS powers brick-and-mortar stores as a full service POS, available on terminal and mobile devices, its multi-store, multi-user, eCommerce, loyalty-ready abilities makes retailers engage with shoppers on a new level. Customizable UI empowers you to reflect your retail brand consistently across all shopping channels. One of the world's leading applications for providing a true omnichannel experience, iVend POS goes beyond traditional POS by enabling retailers to maximize sales, gross margin and profits. Achieve every possible sale by supporting all customer paths-to-purchase through the retailer's "system."
iVend Mobile POS
Experience iVend POS on any iOS or Android mobile device with access to all core point of sale and customer service functionality. Retailers can now interact and transact with shoppers on the floor and process sales from anywhere in the store or remotely. iVend Mobile enables retailers for the next generation with an interactive point of sale system that combines personalized selling with instantaneous inventory look-ups, wireless payments and the powerful retail workflows.
Your retail workforce can now be more productive by immediately creating new invoices, checking product and stock levels, keying in new customer data, processing payments gift cards, and performing inventory lookups without leaving the consumers side.
24 x 7 shopping – launch your retail store into the world of online shopping and accelerate sales by reaching a new audience. With iVend eCommerce your store is always online, available and accessible to your customers. iVend eCommerce delivers powerful eCommerce, mCommerce capabilities allowing retailers to build and launch an integrated online/offline operation. Gain access to turn-key integrated eCommerce that extend and enhance the capabilities of brick-and-mortar stores.
iVend eCommerce connects directly to the iVend Retail management suite delivering a unified platform for managing in-store and online operations to provide an omnichannel solution in which your customers experience your brand the same in whichever channels they shop.
Bring shoppers into your stores and ensure they come back with comprehensive customer management features designed to improve sales performance through more personalized customer service. Build customer retention by offering rewards for spending, visits or other metrics. iVend Loyalty is a points and rewards management application designed to track multiple KPIs across your customer base to better segment and target different customer groups to improve customer retention. iVend Loyalty seamlessly integrates with the iVend Retail management suite or with any existing retail application via open APIs.
Knowledge is power. Put your data to work to make more informed decisions and optimize the success of your retail organization. iVend Reporting & Analytics helps you identify trends from your total retail environment. Seamlessly integrated with the iVend Retail Management Suite, iVend Reporting & Analytics delivers Business Intelligence reports that give you a 365' view of your organization to help you make critical business decisions.
Instantly generate customized reports or utilize 50+ prebuilt reports with at-a-glance views of your most important retail KPIs. Gain tactical insights to make faster and more effective decisions. iVend Reporting and Analytics can be viewed on any compatible iOS or Android device, giving your operations and leadership teams visibility into the sales and inventory data they need, when and where they need it.
iVend Retail integrates with leading ERPs to streamline enterprise-wide processes across retail channels and integrate discrete departmental systems.
From POS, mobile payments and your online store to managing your supply chain, inventory, loyalty program and so much more iVend Retail has open APIs to work alongside your ERP to help retailers increase revenue, profitability, and market share.
Deliver coupons, relevant offers, gift certificates and loyalty cards – digitally – on iOS or Android mobile devices with built-in geomarketing capabilities. Engage your consumers with the only web application that combines pass management and push notifications in one unified cross-platform association.
iVend Passes is a cloud based application that enables retailers to redeem digital passes at point of sale and stay connected with customers anywhere. Offer targeted and relevant digital offers to your customer base without the hassle of a custom mobile application. iVend Passes seamlessly integrates with the iVend Retail management suite or can be used with any existing POS systems via open APIs.
Simplify the burden of coupon definitions and validation and say goodbye to cumbersome paper coupons with loyalty, coupon and pass management with a range of technical features to support your marketing efforts.